Goore's is committed to excellent customer service throughout the ordering process and beyond. We will package and ship your order with care and efficiency. Thank you for ordering at www.goores.com!

Ordering     [top]
Ordering is simple and easy at Goores.com. To help you speed through our checkout process, we recommend registering with us first prior to shopping. Look for the Log In button in the upper right corner of the page, next to the Search field. This will ensure an easy and quick checkout of your order. This information will also be securely stored for your future shopping visits. Please ensure all your information is input correctly so we can get your orders to you as quickly and safely as possible.

Special Orders     [top]
After an order is placed online for a special order item, we will contact you via email to approve the wait time. As special order wait times vary, we want to insure that you are made aware of the special order wait time. Once the special order wait time has been approved, we will place the order with the manufacturer.

Certain items are Special Order only and are subject to different return rules than regular purchases. We must strongly adhere to these rules because we do not stock Special Order items as they are ordered based upon your request. In addition, since these items are specially ordered, these items will be charged to your credit card in full when they are ordered. All returns and cancellations of Special Order products are subject to a 30%-50% restocking fee as we are unable to return these items to the manufacturer. To avoid this restocking fee, your order must be cancelled prior to your order being shipped from the manufacturer. All personalized items are non-returnable, non-exchangeable and cannot be cancelled once your order has been placed with the Manufacturer.

Out of Stock Items     [top]
There can be a multitude of factors that can effect stock levels and replenishment that may lead us to not having an item in stock. While we strive to accurately manage our inventory on a regular basis, sometimes these factors are out of our control.

After you have placed your order we will review all items ordered to determine if any items are not available. We will ship partial orders in an effort to get you your order as fast as possible. You will be notified via email with what items will be processed right away and what items we can not ship. We will also provide you an estimate of when we expect to receive the item back in stock.

Your credit card will not be charged for items that are not shipped.

Payment Options     [top]
We accept credit card purchases with your Visa, Master Card, American Express, Discover, PayPal and Google Checkout. All of your personal and credit card information is transmitted via our secure server so will remain safe.

We currently accept credit card, Goore's gift card, PayPal and Google Checkout as methods of payment. We are always looking for ways to make your purchase easier and more convenient for you. Please let us know what other forms of online transactions you would like to see us offer and we will gladly look into the feasibility of offering them in the future.

Shipping     [top] Goores.com is now offering FREE shipping on qualifying orders $89 or higher. A qualifying order is one shipped via our Ground Shipping Service within the 48 states. Free Shipping offer does not apply to any orders shipping via Next Day Air, Two Day Air, Three Day Select service. Free Shipping Offer does not apply to any orders shipping via the US Postal Service, including but not limited to APO/FPO, Puerto Rico, Hawaii, and Alaska addresses. These will all incur shipping charges which will be determined after order placement. Orders less than $89 will be charged a flat rate of $8.99 to ship within the continental US. Again, additional shipping charges will apply for orders shipping to Hawaii, Alaska, Puerto Rico & APO/FPO addresses. Orders with multiple large items, furniture orders and other larger sized items do not qualify for Goore's free shipping and will incur additional shipping charges. Should these charges be necessary, they will either be noted on the item page or you will be notified prior to processing your order. We currently DO NOT ship to Canada. Goores.com utilizes many shipping companies to ensure your order gets to you in the safest and most economical way possible. For ground shipping transit times see the chart above. Expedited shipping is available should you need your order faster. Expedited shipping is not covered under the Free shipping or Flat Rate Shipping offers. Goores.com reserves the right to alter its shipping at any time without notice. Shipping or handling charges will not be applied for items picked up at our store.

Transit Times click image to enlarge

Refusal of Delivery / Undeliverable     [top]
If a package is refused for delivery or not deliverable (at UPS’s discretion), the customer will be charged a $25 Refused Package/undeliverable Fee and be responsible for actual shipping charges incurred by Goores.com. Actual charges may be substantially higher than any special shipping promotions being offered. Once a package is received back in our warehouse either a credit will be applied to the original credit card less the Refused package fee and the actual shipping charges or a 2nd shipping charge will be applied to reship the package.

Incorrect Shipping Address     [top]
Packages returned to Goores.com because of an incorrect address provided by the customer will be charged actual shipping costs for that order and subject to additional shipping charges to re-ship the item(s). Orders that are later cancelled due to an incorrect address provided by the customer will be refunded the amount of the item(s) purchased, less actual shipping charges.

Returns     [top]
We hope you enjoy all your purchases and gifts received from Goores.com. We are happy to make an exchange or refund if you are not completely satisfied by following the procedures outlined below.

You may return your purchase to us within 30 days of receipt for a full refund of the purchase price less any coupons used, shipping charges, gift wrap charges or shipping surcharges. Returns after 30 days and up to 180 days will be returned for store credit only and may be subject to a restocking fee. Special orders are subject to a 30% to 50% restocking fee (see special orders for more info.).

To make a return at Goores.com follow these simple steps:

1. Obtain a Return Authorization Number (RAN) by emailing: returns@goores.com with the following: (1) Your first & last name, (2) Your original order number, (3) Item number or product name & (4) Reason for Return.
2. Properly package up your item(s) for safe shipping. For your protection, we recommend using a shipping service where you can track and/or insure your order to ensure proper return delivery. Goores.com is not responsible for lost or damaged returns.
3. Please allow us up to 10 business days once we have received your return to process and issue your refund. All refunds will be for the purchase price of the product only. Shipping charges and gift wrap fees will only be refunded if your product arrives damaged due to shipping or is defective.

Returned products MUST be in new and unused condition and in their original box with all the documentation, parts and accessories to ensure full credit. "New and Unused" means saleable condition, not used, not dirty and not washed. We cannot issue refunds for an item with any indications that it has been used. Please do not write RA numbers, addresses, or order information on original product packaging. Written information on the original product packaging may result in a restocking fee of at least 20%. We cannot accept returns for the following classes of products: feeding accessories, breast pumps, bathing accessories, lotions and powders, diapering accessories, diaper pails, potty seats and wipes, video/audio tapes, and undergarments. All refunds & exchanges are subject to the final approval of our Customer Service Department.

Return shipping costs are your responsibility unless the item is damaged or defective (Please see our policy regarding damaged or defective items).

Damaged Items     [top]
Goores.com will do everything we can to ship your package in good condition. Unfortunately, packages may be damaged during the shipping process after leaving our warehouse(s). If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one at our discretion and at our expense.

Please be sure to inspect your item(s) for any/all damages immediately upon arrival. Please do this even if you are not going to immediately use the item(s). We are unable to accept cancellations on merchandise after it arrives damaged, but we will always make every effort to correct the problem.

Contact our customer service department within 3 business days of the delivery date to report the damage. Please be sure to have information such as model number, serial number, date of manufacture and any part numbers available. We will not be able to replace damaged merchandise if we are not notified within 3 business days of the delivery date. This applies to canceling and returning a damaged item as well. We will continue to make every effort to get you individual replacement parts.

Requests for replacement parts will be processed as quickly as possible but may take time due to manufacturer processing. Please note that we are not able to express ship replacement pieces.

Defective Items     [top]
Please notify our Customer Service department within 30 days of receipt if you have a problem. After 30 days, please contact the manufacturer directly for information on what warranty may apply. See your manual/paperwork that came with your purchase for that manufacturer's customer service number. Please contact our Customer Service Department at customerservice@goores.com or via telephone at 888-714-7741 for additional assistance.

Goore's will work with each manufacturer in fixing the problem with your defective merchandise as quickly as possible but may take time due to manufacturer processing. Understand that a simple part may fix the problem but if not Goore's will follow the guidelines above in replacing your merchandise.

Cancellation Policy     [top]
If you have placed an order and would like to cancel it, please contact us by calling 888-714-7741 within three (3) hours of placing your order to cancel it free of any charges. If you wish to cancel after that time, we will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time.

In these rare cases that we cannot prevent the shipment, please see our return policy.

Warranty     [top]
Most of the products sold at Goores.com are warranted directly by their manufacturers for 1 year. Should you desire to review the warranty information for a product, please contact the manufacturer of the specific product in question directly or send an e-mail to customerservice@goores.com and we will be happy to assist you in obtaining the appropriate information.

Price Matching     [top]
Goore’s for Babies to Teens and Goores.com will price match other stores and websites. We reserve the right to alter and update this policy at any time without notice. The following restrictions and conditions will be taken into consideration when reviewing a price match:

• Items to be matched must be the exact same items.
• Items to be matched must be in stock and available for purchase when Goore’s verifies the price match.
• Additional charges such as handling, shipping, oversize, and any others hidden charges will be added to the advertised price to determine the true price of a product being matched.
• Goore’s for Babies to Teens and Goores.com will adhere to applicable sales tax laws. Any applicable sales tax will be added to the matched price.

Manufacturer Exclusions     [top]
Due to manufacturer exclusions not all items qualify for discounts. Additional exclusions may apply.

Personal Information     [top]
Goore’s for Babies to Teens and Goores.com does not sell, trade, or in any way exchange your personal information to any third party. Any data we collect is strictly to help you complete a current or future transaction(s) or for our use in analyzing sales trends in an aggregated fashion. We do exchange data with third parties, but only in an aggregated manner and never personal information.

Safe Shopping     [top]
Protecting your orders and your personal information is extremely important to us at Goores.com. Because of this we always use an encryption protocol known as Secure Socket Layer (SSL). SSL is an industry standard encryption that helps to protect Internet communications and to keep your personal information private. This technology is provided to us by Thawte. Goores.com is checked and validated daily so you can be completely sure you are shopping in a safe environment. See the Secured by Thawte symbol with today’s date in the lower right corner of our home page.

E-mail     [top]
Our websites offers several opportunities for visitors to opt-in for promotional and informational mailings. These registration forms may be linked to 3rd party mailing services. We use this contact information to send users information about our company and its products and services if requested or necessary. Users may opt-out of receiving future mailings at any time.